Families have the right to express concerns with the assurance that their child’s services will not be jeopardized.   If your family is unhappy with the services it is receiving from a specific staff member, the following steps are recommended:

• Discuss concerns with the staff member involved.
• If your family continues to have difficulty finding a solution with that individual staff member, you may speak with the appropriate Program Supervisor.
• If the conflict has not been resolved within 30 days by these means, a conference with the Executive Director may be arranged.
• If your family’s complaint is about professional practice issues, you will be referred to the appropriate professional association.

Your Opinion is Important to us.

With your consent, you will periodically receive a Parent Survey from the COCDA and/or individual programs.  This is designed to allow families the opportunity to provide feedback.   All information is confidential.